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IconFrequently Asked Questions

What are eStatements?
eStatements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.


What is the myEasyMatchSM Code?
The myEasyMatchSM code (sometimes labeled “Document Code”) is usually located on the left-hand side of your billing statement, just under your mailing address.

Will I still receive a paper statement?
Each person can decide individually if they would like to continue to receive the paper statement. Opting out of paper statements can be simply done under the profile tab.

When will I receive my eStatement?

Paper statements can take up to 3-4 days using mail delivery.  With eStatements you can bypass this and receive your statements days earlier.


How will I know when my eStatement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your mySecureBill™ account.


Can I have my eStatement notification sent to two different locations?

Your eStatement notification can only be sent to one location, but you can access your account from any computer.


How long will my statement remain online?

You can view current and past statements and payments for 12 months.


How do I view my statements after the 12 month period?

All statements can be saved on your personal computer. Simply open up the statement and select file>save.


How do I view my monthly statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.


Is there a charge for eStatements?

No, eStatements are completely FREE!


Is my personal information secure with eStatements?

All of your personal information is password protected and is secured with a 128-bit encryption to ensure your personal information is secure.


Can I print my eStatement?

Any statements can be printed just as any document on your computer.


What if I change my email address?

Log in to your personal account and select profile. If at any time you need to change your address, name or contact information, all information can be updated on this tab.


Who should I contact if I don’t receive my email notification?

If any questions arise please reference the 'Contact us' section on the left.
 

How do I opt out of eStatements?

Log into your personal account and update your profile by selecting paper statements only.


What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.


How can I get Adobe Reader?
If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), click on the following link:  Adobe Reader Download




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